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French native Customer Service in Lisbon - 108123

Permanent Full Time

French Native Customer Service in Lisbon 


Are you living in Lisbon, and your mother tongue is French? Are you troubleshooting and like to help others? If this sounds like you, read on and apply!


French Customer Service (Lisbon based)

 

We are looking for French speakers to provide high-quality customer service.  We offer you an exciting position with great benefits and career opportunities in sunny Portugal. 


About the Company:

 

Intelcia is a global outsourcing company that combines talents, technologies and processes to provide its clients with world-class expertise and know-how, ensuring personalized service.

They support their customers in all their outsourcing operations in order to enable them to better focus on their core business and challenges.

 

Your Profile:


- Your mother tongue is French and you are fluent in English or Portuguese

- You have excellent communication and interpersonal skills

- You are a team player, and you love helping people

- You are available to work in rotating shifts

- You are customer orientated

- You have the ability to multitask, prioritize, and manage time effectively

- Previous experience in a similar position is a plus but not required


Your Responsibilities:


- Offer assistance, answer questions and provide information to clients in your native language

- Achieve strong customer satisfaction with a focus on quality and results

- Collect customer’s data following the company’s policies and procedures

- Build relationships of trust through open and interactive communication


Benefits:


- Full-time position

- Competitive salary  

- Performance bonus (gross, depending on your evaluations and KPI)

- Language bonus (paid over 14 months)

- Private health insurance (after 6 months of the contract)

- Health insurance (after 6 months of the contract)

- Gain technical knowledge thanks to an initial paid training (payment will be made at the end of the 15 days of training)

- Work in a modern office and join an international team

- Hybrid work (2 days office + 3 days home)

- The schedule  will be 08h – 17h or 09h – 18h  Monday to Friday


If you are proactive, self-motivated, and a great team player Intelcia team is waiting for you. Come to be part of an innovative company while developing your customer advisor career.

Apply Now