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German-speaking Travel Customer Advisor in Lisbon - 1034020

Permanent Full Time

German-speaking Travel Customer Advisor in Lisbon


Fixed Term Full-time


Are you a German speaker and you passionate about travelling? 

We would like to meet you! We are looking for German Customer Advisors to join a leading hotel group in Lisbon!

 


German Customer Care Representative based in Portugal 

 


The company


This is a prime hotel group that offers unique and meaningful experiences in more than 5100 hotels across 110 countries.

 

Your profile


- Your mother tongue is German 

- You are fluent in English (B2)

- You are passionate about the hotel industry 

- You are able to work on rotating shifts (including some Saturdays)

- You have great communication and interpersonal skills

- You are customer focused


Your responsibilities


- Be the bridge between the hotels and the suppliers providing information, offering support and solving B2B complaints 

- Prepare, maintain, and review purchasing files, reports and price lists

- Customers advice by telephone, email or chat to provide information about products or services, take or enter orders, cancel accounts, loyalty programs or details of complaints

- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken


Benefits


- Fixed-term, renewable employment contract with an initial duration of 12 months

- Subsequent extension for a further 12 months

- Possibility of permanent employment after 24 months

- Private health insurance from the signature of the employment contract

- Competitive salary

- Full-time position

- Performance and Complexity Bonus

- Gain valuable know-how thanks to an initial training

- Work in a modern office and join an international team

Relocation package (only for international applicants)

- Pick-up from the airport and administrative support for your integration in Portugal

- Subsequent reimbursement of flight costs

- Free annual flight home

- Accommodation in a room in a company’s flat in Lisbon

- Free Portuguese courses, water sports, soft trekking and much more


This is your chance to work for a large hospitality group in sunny Lisbon, catch this opportunity and apply in just one click!

Apply Now