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Work in customer service for the greatest entertainment platform (Italian Market) - 103571

Permanent Full Time

Work in customer service for the greatest entertainment platform 

(Italian Market)


Fixed Term - Full Time


If you are in Portugal and your mother tongue is Italian, this may be your next job opportunity! We are in search of an Italian Customer Advisor to deliver quality service to subscribers. Join an International team in Lisbon and help the audience of this world-leading streaming platform.

 

Italian-speaking Customer Representative based in Lisbon


The company


This is one of the biggest family oriented on-demand streaming service: 500 movies, 7500 TV episodes and original content produced by the world’s most powerful brand. Launched on November in the United States.


The role


You will be part of the Customer Service team, providing Italian-speaking inbound assistance to customers by telephone and e-mail. You will focus in building strong relationships with users, doing your best to create delighted customers.


Your profile


- Your mother tongue is Italian and fluent in English (B2)

- You are happy to stay at least 6 months in sunny Lisbon

- You have availability to work 40 hours a week (possibly weekend)

- Previous experience in customer support


Your responsibilities 


- Support customers with software functionality, system configurations and network settings

- Assist viewers through phone and/or chat and/ or emails regarding different queries

- Provide accurate and real-time responses to the viewer’s inquiries

- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.


Benefits


- Remunerated training at the beginning of employment

- Multicultural environment that fosters your communicative skills

- Language courses

- 6 months fixed-term contract

- Private health insurance

- Competitive salary and performance bonus

- Possibility to work from home temporarily (due to COVID-19)

Relocation Package (only for candidates coming from abroad)

- Flight Ticket Reimbursement after 6 months

- Flat Room for 6 months (discounted directly from the payslip)


Are you a good team player and are you passionate for helping people?

If you are a passionate individual with a positive attitude, catch this opportunity to work on a dynamic and international team of young professionals. Apply now in just a few steps!


Apply Now